Retail Terms & Conditions
These terms and conditions were last updated on 03/12/2022. Use of our web site and the sale and purchase of goods from the web site are governed by our terms and conditions as set out below. ‘We’ or ‘Our’ means Light Alder Ltd T/A Deer Central. ‘You’ or ‘your’ means the person accessing, using or ordering from our web site over the Internet.
Full payment, including carriage cost, must be received and cleared through our bank prior to dispatch of goods.
All orders marked ‘in stock’ will be despatched within 5 working days of placing your order.
All goods will be charged at the prices prevailing at the time of despatch.
Light Alder Ltd T/A Deer Central reserves the right to impart to the purchaser any unexpected increases in production and carriage costs. In the event of loss or damage to goods during transit, Light Alder Ltd T/A Deer Central must receive written notification from the purchaser. The unused, damaged goods will be replaced.
Disclaimer: Goods supplied by Light Alder Ltd T/A Deer Central are guaranteed for the purpose for which they are designed. The Company cannot accept responsibility for damage to goods if used for any other purpose; neither will The Company accept responsibility for injury to any person or user due to poor supervision or mismanagement of equipment.
Company Details
Name: Light Alder Ltd
Company No. 13741199
Company Address,
54 Eliotts Drive
Yeovil Without
Somerset,
BA21 3NW
United Kingdom
Telephone Orders: 07989 570948
Customer Services: 07989 570948
VAT No. 336 4927 79
E-mail sales@deercentral.co.uk
1. Prices, description and availability of goods
Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the web site due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
2. Payment methods
You may order online using a credit / debit card (We accept Visa / Mastercard / Switch) or Paypal. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates. All our transactions are processed by our payment partner PayPal.
Payment by invoice can be requested. Payment terms as detailed on invoice.
We do not accept payment by Cheque
3. Shipping & Carriage:
Carriage UK Mainland & Northern Ireland Only
Orders up to £59.99: £7.99 inc VAT per order.
Orders £60.00 to £149.99: £5 inc VAT per order.
Orders over £150: Free of charge
Orders will be dispatched within 5 working days of placing order.
We will ship by a tracked and signed for service. Bladed products are required, by law to be shipped by an age verification service.
Any request submitted via the order instruction box to leave your shipment without a signature or any place other than the main shipping address will not be passed to the courier unless agreed to by email at sales@deercentral.co.uk and must be in accordance with the law.
4. Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods within 14 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.
Special order items
Where an item has been special ordered from a supplier on the direction of a customer a refund will be deducted any cost of supply and return to our supplier.
We will not accept return of:
Fresh / disposable / perishable goods (e.g. food)
Sealed audio / video recordings or computer software which have been opened
Goods made to the customer’s personal specifications
We will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address shown above. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us.
We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Returns should be addressed to:
Deer Central Returns
54 Eliotts Drive
Yeovil Without,
Somerset,
BA21 3NW
5. Training Events, Courses and Assessments booked by the day
When you enter a contract with us for a service we provide we ask you to accept our terms and conditions which offer a clear cancellation policy and enables us to cover our losses if you cancel the contract.
Light Alder Ltd T/A Deer Central reserves the right to alter or cancel published dates and change venues without liability. In the event of a postponement or venue change we will transfer you to the next available event or offer an alternative. In the event we cancel and an alternative cannot be provided by us, monies received in respect of that course less the cost of course study material will be refunded in full. In the event of a candidate cancelling up to 60 days before the start of the course, monies received in respect of that course, less the cost of the course study material, will be refunded in full. Cancellations between 30-59 days prior to the start of the course will forfeit 50% of the fee and less than 30 days no refund will be given. In the case of your nonattendance (excepting unusual circumstances) no refund will be given. All course transfers up to 30 days prior to the course will incur a £25.00 admin charge. Transfers within 30 days will be charged incrementally up to 75% of the course fee at the organisers discretion.
6. Coaching sessions and Assessments booked by the hour
When you enter a contract with us for a service we provide we ask you to accept our terms and conditions which offer a clear cancellation policy and enables us to cover our losses if you cancel the contract.
Light Alder Ltd T/A Deer Central reserves the right to alter or cancel published dates and change venues without liability. In the event we cancel and an alternative cannot be provided, monies received in respect of that session less the cost of any study material will be refunded in full. In the event of a candidate cancelling up to 15 days before the start of the session, monies received in respect of that course/session will be refunded in full. Cancellations between 2-14 days prior to the start of the course will forfeit 50% of the fee and less than 48hrs no refund will be given. In the case of your nonattendance (excepting unusual circumstances) no refund will be given.
7. Complaints
Should you have a complaint with the service or product we provide please contact Customer services by e-mail: sales@deercentral.co.uk Telephone: 07989570948.
We aim to:
Acknowledge complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process
8. Trademarks and copyright
All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged. This web site is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the web site are the property of Light Alder Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this web site, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this web site is prohibited.
9. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and off line. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.
10. Notification of Changes
If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Home page so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.
11. Legals
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.